Figaro · Legal

Refund & Cancellation Policy

Figaro is a product of Figaro Labs Ltd · last updated 30 July 2026

1. Subscriptions

Figaro software subscriptions are billed in advance on a recurring basis (monthly or annually, as shown at checkout). You can cancel at any time — email [email protected] or use the cancellation link in your account or receipt. On cancellation, your subscription remains active until the end of the current paid period, after which it will not renew and you will not be charged again.

We do not refund the current billing period once it has started, except where a refund is required by law (see section 3) or where the service was materially not as described. Amounts you pay directly to third parties (for example, your own AI/API provider) are not part of the subscription and are not refundable by us.

2. Pre-orders (Figaro Home device)

A pre-order reservation for the Figaro Home device is fully refundable at any time before the device is dispatched to you. To request a refund, email [email protected]; we will refund to your original payment method, normally within 14 days. Once a device has been dispatched, the statutory return rights in section 3 apply.

3. Your statutory rights (UK & EU consumers)

If you are a consumer in the UK or EU, you have a statutory right to cancel most distance contracts within 14 days:

Digital services / subscriptions: the 14-day cancellation period runs from the day you enter into the contract. If you ask us to start the service within that period, you may be asked to acknowledge that you will lose the right to cancel once the service has been fully performed.
Physical goods (the device): the 14-day cancellation period runs from the day you receive the device. If you cancel, return the device and we will reimburse all payments (less any diminished value from handling beyond what is necessary to inspect it).

Nothing in this policy limits your non-excludable statutory rights, including the right to a remedy if goods or digital content are faulty, not as described, or not fit for purpose.

4. How to request a refund or cancel

Email [email protected] from the address on your account, telling us what you would like to cancel or refund. We aim to acknowledge within 2 business days and to process any refund due within 14 days to your original payment method.

Figaro is a product of Figaro Labs Ltd, a company registered in the United Kingdom. Registered office: 166 Stratosphere Tower, London E15 1DS, United Kingdom. Contact: [email protected].